FAQ's

Frequently Asked Questions

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  What products does Velvu offer?

  Velvu specializes in a wide range of CCTV surveillance products, including high-quality CCTV cameras, power supplies, accessories, and related equipment. Our products are designed for both residential and commercial security needs.
  

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  Where is Velvu's manufacturing facility located?

  Velvu operates a 32,000 sq. ft. manufacturing facility in India, producing over 5 lakh security and surveillance products every month while maintaining strict quality standards.
  

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  What makes Velvu products different from others in the market?

  Velvu products stand out due to our commitment to quality assurance, advanced technology, rigorous testing, and multi-level quality control. We offer reliable, cost-effective surveillance solutions without compromising on performance.
  

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  How do I contact Velvu customer support team?

  You can contact Velvu customer support team through www.velvu.in for product inquiries, technical support, warranty assistance, and service-related questions. You can also send your concerns to info@velvu.in or call our customer service helpline at 18005724457 .
  

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  Why choose Velvu Technologies?

  At Velvu, we are committed to delivering innovative, reliable, and affordable security solutions. With exceptional customer support and a team of industry experts, we ensure that every product meets the highest standards of quality and performance.
  

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  Do you offer maintenance and support services?

  Yes, Velvu provides technical assistance and support services through its authorized network to help ensure smooth system operation.
  

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  How do I purchase Velvu products?

  Velvu products can be purchased through authorized distributors, trusted retail partners, or directly from our online store. For bulk orders, project requirements, or product inquiries, please contact the Velvu team through our Contact Us page: - https://www.velvu.in/pages/contact

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  Does Velvu provide customer support?

  Yes, Velvu provides dedicated customer support for product inquiries, technical support, and troubleshooting to ensure a smooth and reliable customer experience.
  

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  What is the warranty period for Velvu products?

  Velvu products come with a 1-year or 2-year warranty, depending on the specific product and model. The warranty covers manufacturing defects and reflects Velvu commitment to quality, reliability, and customer satisfaction.
  

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  Are Velvu products energy efficient?

  Yes, Velvu products are designed to deliver efficient performance while optimizing power consumption for continuous surveillance operations.
  

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  Are products compatible with other systems?

  Many Velvu products are designed to support industry-standard technologies, helping ensure compatibility with a wide range of surveillance systems.
  

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  Are Velvu products compliant with international standards?

  Velvu products are developed and tested according to applicable quality and compliance requirements to ensure reliable performance.
  

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  Which Velvu Security Solution Is Best for Home?

  For most homes, Velvu recommends HD CCTV cameras with Two-Way Audio, Color Night Vision, and Mobile Viewing. These features allow homeowners to monitor their property, communicate remotely, and receive clear surveillance footage day and night for enhanced home security.
  

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  Why choose Velvu HD CCTV Cameras for surveillance?

  Velvu HD CCTV Cameras deliver clear video quality from 2MP to 5MP resolution and come with advanced features such as Color Night Vision, In-Built Audio, and Two-Way Audio options. Compatible with DVR systems, Velvu HD Cameras are ideal for homes, offices, retail stores, schools, and industrial surveillance applications.

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  Is Velvu Technologies a CCTV camera manufacturer in India?

  Yes. Velvu Technologies is an Indian CCTV camera manufacturer that designs and supplies HD cameras, DVR systems, NVR systems, PoE switches, network switches, routers, media converters, and SMPS units. Velvu products are engineered to meet Indian climate, power, and infrastructure conditions, making them a reliable choice for surveillance projects across residential, commercial, industrial, and institutional sectors.

  
  

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  Why is Velvu Technologies a trusted CCTV brand in India?

  Velvu Technologies is trusted by businesses and institutions across India for its quality CCTV cameras, surveillance solutions, reliable performance, and commitment to improving security for commercial and residential applications.

  
  

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  Which Velvu CCTV camera is best for school security

  Velvu recommends HD CCTV cameras with wide-angle coverage, IR night vision, and Two-Way Audio for school security. These cameras help monitor classrooms, corridors, entry gates, playgrounds, and parking areas while enabling real-time communication to improve campus safety.
  

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  Why choose Velvu two-way audio CCTV cameras?

  Velvu two-way audio CCTV cameras combine video surveillance with built-in microphones and speakers, enabling real-time voice communication between a security operator and people at the monitored location. This makes Velvu audio cameras particularly effective for access control at entry gates, retail counters, and reception areas — where remote communication reduces the need for on-site guards while improving response speed.

  
  

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  Can Velvu CCTV cameras be monitored on a mobile phone?

  Yes. Velvu CCTV systems support remote monitoring via compatible mobile applications on Android and iOS devices. By connecting Velvu DVR or XVR systems to the internet through a Velvu router, users can view live camera feeds, review recorded footage, and receive alerts from anywhere in India or abroad — giving business owners and facility managers complete visibility without being physically on-site.

  
  

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  Why choose Velvu DVR systems for CCTV recording?

  Velvu DVR systems are designed for HD analog CCTV cameras and provide stable continuous recording, smooth video playback, multi-channel management, and remote access capabilities. Velvu DVRs support multiple camera inputs, making them suitable for small shops as well as large facilities. Their plug-and-play compatibility with Velvu cameras reduces setup time and ensures a reliable surveillance recording environment.

  
  

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  What is the difference between a Velvu DVR and a Velvu XVR?

  A Velvu DVR is designed to record and manage footage from standard CCTV camera systems. A Velvu XVR offers broader compatibility by supporting multiple CCTV camera formats within a single surveillance setup. This makes an XVR a more flexible option for users who want easier system upgrades, better compatibility with different camera types, and greater scalability for future security needs.

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  Why are Velvu routers important for CCTV systems?

  Velvu routers provide the internet connectivity needed for remote CCTV monitoring through mobile phones and computers. They help ensure stable video transmission, secure remote access, and reliable connectivity for DVR and XVR surveillance systems, allowing users to monitor their premises from anywhere in real time.

  
  

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  Why choose Velvu SMPS units for CCTV power supply?

  Velvu SMPS units are designed to provide a stable and reliable power supply for CCTV cameras and surveillance systems. They help protect cameras from voltage fluctuations, overloads, and power interruptions, ensuring consistent performance and uninterrupted video recording. With efficient power management and durable construction, Velvu SMPS units help improve the reliability, lifespan, and overall performance of CCTV installations.
  

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  Are Velvu CCTV cameras suitable for Indian weather and power conditions?

  Yes, Velvu CCTV cameras are built for reliable performance in diverse weather conditions. With weatherproof designs and stable power support solutions, Velvu security systems deliver dependable surveillance for residential, commercial, and industrial applications.
  

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  Why Choose Velvu CCTV Cameras?

  Velvu CCTV cameras are designed for reliable surveillance, clear HD video quality, and enhanced security for homes and businesses. With features such as night vision, remote monitoring, motion detection, and selected models with Two-Way Audio, Velvu provides effective security solutions for schools, offices, warehouses, factories, retail stores, and commercial properties. Velvu systems help users monitor their premises efficiently and respond quickly to security events.